Coronavirus Updates

16 Mar Coronavirus Updates

Updated May 15, 2020

Your Patience and Understanding are Appreciated

We love caring for your pets and it’s why, throughout this crisis, we have continued to provide essential services for your animal companions.

To ensure the health and safety of our team members who provide that care, we are working with reduced staff. This means wait times may be longer than normal, and the phone might not always be answered as quickly as we might like.

We are asking for your patience and understanding as we continue to offer care while following direction from the Centers for Disease Control (CDC) and state guidelines. For the foreseeable future, we will maintain curbside care protocols and make our hospital accessible only to staff.

Curbside Pick-Up for Services

Please call us at 401-943-0770 from the parking lot when you arrive for your scheduled appointment.  A member of our team will come out to pick-up your pet, go through the check-in process, and then take your pet inside for their scheduled appointment.

In preparation for your pet’s appointment, please remove any clothing or harnesses from your fur baby. Our staff will meet you outside your vehicle as you assist us in transferring your pet to our care. We will provide a leash lead to transport your pet to and from the hospital. To ensure the health and safety of our clients and staff, we are unable to retrieve your pet from your vehicle.

Please be sure to give our staff a valid phone number where we can reach you in the parking lot.

Your Veterinarian will call you with the exam notes and recommendations prior to conducting services. Please note that our hospital phone number may appear as blocked or unknown on your phone. 

Once your pet has received their services, a member of our team will bring your pet back to you.

Food & Prescription Medication

Getting your pet’s medications, food, and other supplies is still very convenient—we can do it curbside by having you pay over the phone. 

You can also opt to utilize our online pharmacy and have your pet’s medications shipped directly to your home.

These modified procedures are the best way we know to provide services and minimize exposure for everyone. Our staff is working hard to make sure your pets get what they need, and we hope you’ll keep that in mind when you and your pet come to our hospital.

Please don’t hesitate to call us if you have any questions or we can be of help in any way.